Sign in with a passkey

A passkey lives on your phone, laptop or a security key, and is unlocked with your fingerprint, face or device PIN. Once you’ve added one, you can sign in with one tap and no password.

Before you start

Turn on two-step verification with an authenticator app first. See Turn on two-step verification. A passkey only works on the address where you added it, and your app is what covers every other address.

Add a passkey

1. Sign in on the device you want to use, and open your Profile.
2. Under Passkeys and security keys, choose Add a passkey.
3. Follow your browser: confirm with your fingerprint, face, device PIN or security key.
4. Give it a name you’ll recognise, such as “My phone” or “Office laptop”, then choose Save.

We email you whenever a passkey is added to your account. If you get that email and didn’t add one, tell your organization’s admin straight away.

Sign in with it

1. On the sign-in page, choose Sign in with a passkey, below the email and password form.
2. Confirm with your fingerprint, face or device PIN.

You can also use a passkey after your password, in place of a code: choose Use your passkey on the Two-step verification step.

Things to know

• One address only. A passkey works on the address where you added it. If you sign in at more than one address, add a passkey on each, or use your authenticator app.
• “Works for one-tap sign-in.” Your Profile shows this next to each passkey that can sign you in on its own. A security key that doesn’t check a fingerprint or PIN can only be used after your password.
• Shared computers. Everyone uses their own passkey, and signs out when they leave.
• Rename or remove. Use Rename or Remove next to a passkey on your Profile. A removed passkey stops working at once, even if your device still offers it.

If it doesn’t work

What you see	What to do
No Sign in with a passkey button	Your browser doesn’t support passkeys, or this address doesn’t offer them. Use your email and password.
“That passkey is no longer on your account”	It was removed. Use your email and password, then add a new one.
“That took a little too long”	Choose Sign in with a passkey again.
Your device offers no passkey, or shows a QR code	You have no passkey for this address on this device. Use your email and password.

Something wrong or unclear on this page? Tell us and we’ll fix it.